Daily 311 + FEMA disaster recovery — for any local government
Turn citizen reports into action.
Potholes on Tuesday, tornadoes when it counts. Residents report from any phone — no app, no login — and track it to resolution. Your team gets a live map, due dates, work orders, and one-click FEMA aid & reimbursement reports — and when a storm hits, neighbors pitch in to clear it, with every volunteer hour counting toward FEMA aid.
Free to start · web-only, no app download · built by a firefighter
Pin311 vs. legacy 311 / GIS vendors
The real dashboard — click to explore the live demo
Intake
LivePin + photo. No login. 60 seconds.
Daily 311
LivePotholes to storms, with due dates.
FEMA
LiveThresholds, PDA + reimbursement.
Close-the-loop
LiveResidents track their report to resolution.
Mutual aid
LiveNeighbors claim & clear; hours → FEMA credit.
Procurement
Live2 CFR Part 200 checklist + SAM.gov debarment check.
Assets & fleet
LiveRegistry, pre-trip checks, PM reminders.
Storm Mode
LiveDeclared events + NWS anchor → one Disaster Packet.
Every day. Every disaster. One platform.
Everything a local government needs — in one browser tab.
From a pothole on Tuesday to a one-click FEMA Disaster Packet after a tornado. No GIS staff, no RFP, no app to download.
Everyday 311
Run the town between storms.
The daily-use core that keeps residents reporting and your crews on top of the work — so the tool is already live and trusted when disaster hits.
Zero-friction reporting
Residents drop a pin, snap a photo, pick a category — pothole to downed tree. No app, no login.
Close the loop
Residents track their report like a package and watch the status change to resolved — the transparency that brings more reports.
Call intake
A clerk logs a phoned-in report in seconds — type the address, it drops the pin, and warns if a neighbor already reported it.
Everyday 311 + SLAs
Potholes, code, parks, water — every request gets a due date. Overdue items surface so nothing slips.
Recurring maintenance
Hydrant flushing, mowing, inspections — schedule it once and it reschedules itself when done.
Incidents & routing
Group duplicate reports into one incident; promoting it auto-assigns the department and opens a work order.
Assets & fleet
Register trucks & equipment, link each to its FEMA rate, run daily pre-trip checks; a defect opens a work order automatically.
Council-ready scorecard
Requests in vs. closed, % on-time, average resolution time — a service report for any date range.
Get residents on board
A 'Report an issue' button for your website + printable QR posters — adoption built right in.
The FEMA money engine
Capture every federal dollar you're owed.
You don't need a grant writer on staff. Pin311 turns the work your crews already do into the exact, audit-proof documentation FEMA pays on — and shields you from the clawbacks that sink most claims.
Aid threshold + PDA
Live per-capita county & state aid thresholds, plus a one-click Preliminary Damage Assessment export.
Reimbursement worksheet
Crew labor & equipment hours valued against the official FEMA equipment-rate schedule — one click.
Procurement + SAM.gov
Pay a contractor with FEMA money and the 2 CFR Part 200 checklist guides quotes, thresholds, and an automatic SAM.gov debarment check.
Audit-ready, line by line
Active vs. standby equipment ($0 standby), right-of-way eligibility on every debris site, and load-by-load haul tickets — the details auditors check.
Volunteer → FEMA credit
Every volunteer hour and donated chainsaw is valued at FEMA rates — audit-ready credit against your local cost share.
One-click Disaster Packet
Everything for one declared event — reports, photos, hours, equipment $, materials, haul manifest, procurement — bundled into a printable, audit-ready packet.
Storm response & community
The whole town, self-organizing on one map.
Share one link and the whole town coordinates in real time — residents, neighbors, and your crews on the same live map, no app required.
Storm Mode
Declare a storm with its FEMA incident period; we anchor the National Weather Service alerts and tag every report, photo & crew hour to that event.
Neighbors helping neighbors
Residents claim & clear each other's storm damage — red needs-help, amber on-the-way, green done. Spontaneous volunteers, finally organized.
Resource hubs
Shelters, cooling centers, water & supply points, donation drop-offs — on the live map so residents know where to get and give help.
Road closures & detours
Trace closed roads and draw the detour route on the map — residents see what's closed and exactly how to get around it.
Public live map
Every town gets a privacy-safe public map of reported issues, hubs, and closures with a Report button — share it on your site or social.
Built for real operations
Your team, your contractors, your county — all in.
Roles, crews & contractors
Granular per-person access, plus scoped outside contractors who log hours straight into FEMA reimbursement via a no-login link.
County & state rollup
Counties and states see every city's data live, while each local government keeps control of its own.
See every screen
The actual product — not a mockup.
Real screenshots from the live demo. Look every screen over right here, then open any one of them and poke it yourself — one click into the demo, no signup.
The deliverable
One click → an audit-ready FEMA packet.
Every report, photo, crew hour, equipment rate, material purchase, haul ticket and procurement file for one declared event — bundled into a printable submission FEMA pays on. See for yourself what your city walks away with.
Command dashboard↗
Live map, open incidents, crews and the running FEMA damage total — the whole town at a glance.
Storm Mode↗
Declare an event with its FEMA incident period; National Weather Service alerts auto-anchor to it.
Work orders + force-account↗
Crews, status and labor/equipment hours — active vs. standby — logged against named assets at FEMA rates.
Incidents + ROW eligibility↗
Group duplicate reports into one incident and flag right-of-way eligibility on every debris site.
FEMA Recovery hub↗
A guided checklist and threshold speedometer that walks you from storm to submitted packet.
Assets & fleet↗
Register trucks and equipment, run daily pre-trip checks, link each to its FEMA equipment rate.
Public live map↗
A privacy-safe public map of reported issues, resource hubs and closures — share it anywhere.
Road closures & detours↗
Trace closed roads and draw the detour route so residents see exactly how to get around.
Resource hubs↗
Shelters, cooling centers, water points and donation drop-offs on the live map.
Want to drive it? Open the live demo → (demo@pin311.com / demo1234 for the admin side)
Why it matters
One click to federal aid.
You don't need a grant writer. Pin311tracks your damage against the real per-capita aid threshold, exports a FEMA-ready Preliminary Damage Assessment, and turns logged crew labor & equipment hours into a reimbursement worksheet — so you actually capture the federal money you're owed.
No app
Residents report from any phone
Daily
311 + storms, due dates & status
FEMA
Aid threshold, PDA + reimbursement
When the storm hits
The whole town, self-organizing on one map.
Share one link and residents drop pins on the live storm map — no app, no login. Neighbors with a chainsaw and a truck claim the jobs and clear them. The city sees it all in real time, and every volunteer hour becomes FEMA cost-share credit.
Report
A resident drops a pin: “oak down across my elderly neighbor's driveway.”
Claim
A neighbor taps “I can help,” adds their name — the pin goes amber, help is en route.
Resolve
They mark it done with an after-photo + hours — logged, mapped, FEMA-ready.
Pin311 vs the $50,000 system
A six-figure system's capability. None of the baggage.
The enterprise 311/GIS suites — Accela, Cityworks, ESRI, CivicPlus — cost six figures, take a year and a GIS team to stand up, and still don't do FEMA recovery. Pin311 does more of what you actually need, today, for any jurisdiction.
$2,500 a year — not $50,000+ and an 18-month rollout. Swipe a P-card and you're live today.
Two plans. One swipe.
Free to start. $2,500 to get your money back.
The whole life-saving core is free forever. When the storm hits, unlock the FEMA Disaster Packet with your city P-card— under most micro-purchase limits, so there's no PO, no bid, no council vote. Swipe and you're in.
Community
Free
No credit card. The ground everybody starts on.
- ✓Resident reporting — pin + photo, no app, no login
- ✓Call Intake for phoned-in reports
- ✓Live damage map, heatmap & incidents
- ✓FEMA per-capita threshold + PDA awareness
- ✓Neighbors helping neighbors — claim & clear
- ✓Assets, fleet & daily pre-trip checks
- ✓Unlimited field crews — never blocked in a storm
Pin311 Pro
$2,500/yr
or $249/mo · everything, every department, unlimited crews
- ✓One-click FEMA Disaster Packet — the audit-ready bundle
- ✓Reimbursement worksheet: labor + equipment at official FEMA rates
- ✓Storm Mode — events anchored to live NWS alerts
- ✓Active vs. standby equipment split — the clawback shield
- ✓Procurement compliance + instant SAM.gov debarment checks
- ✓Debris haul-ticket manifests + right-of-way eligibility
- ✓Work orders, auto-routing & contractor clearance links
- ✓Volunteer hours → FEMA cost-share credit
Optional add-on
Community Alerts — $99/mo (or $990/yr). Broadcast closures, boil-water notices & storm updates by email to every resident who opts in — or import the list you already have. Self-serve, cancel anytime; text (SMS) coming soon.
Included free
Close-the-loop email — the resident who reported automatically hears back as their issue moves to resolved. Part of the core, on by default, and a city can switch it off anytime.
Pin311 Pro includes every department and unlimited field crews — responders are never blocked during a storm. Resident email status updates are live; SMS notifications are coming soon. Community Alerts is request-access.
The next storm is already on the way.
Don't wait for it to stand this up. Get your town reporting today — free — and have the whole FEMA recovery engine ready the day you need it. Live in 30 seconds, no RFP, no IT ticket.
Free to start · web-only, no app · built by a firefighter