Privacy Policy

To deliver reports to the correct jurisdiction, power the map and incident tools, send alerts you opted into, operate billing, and keep the service secure. Resident reporting needs no account and no login.

A report is shared with the government Agency for the jurisdiction it was submitted to. Counties/states with that jurisdiction beneath them may also see it (local keeps control). We do not sell your personal information.

Community alerts are opt-in. Message and data rates may apply; reply STOPto unsubscribe at any time and HELPfor help. We don’t share mobile opt-in data with third parties for their own marketing.

Photos and the location pin you submit become part of the report record shared with the Agency. Please don’t include anything you don’t want shared with your local government.

If you ask for or offer volunteer help, we store the request, who claimed it, the name/contact a Volunteer provides, and an optional email you give so we can notify you when your request is claimed (used only for that). When a request is claimed we open an in-app chat so neighbors can coordinate without exchanging phone numbers. Those chat messages are stored and attached to the event, and may be reviewed for safety or in response to a report— so please keep them civil and don’t share sensitive information. Pin311only connects neighbors and isn’t responsible for offline interactions; see the Terms.

Report and incident records are retained for the Agency’s recordkeeping and FEMA documentation needs. Mutual-aid chat logs are kept for a limited period for safety and then purged. Agencies may request deletion of records in their jurisdiction.

You can unsubscribe from alerts anytime (reply STOP or email us). For requests about your personal data, contact us and we’ll route it to the relevant Agency where applicable.

The service isn’t directed to children and we don’t knowingly collect their data.

Questions or requests: support@pin311.com.