Privacy Policy
Last updated June 15, 2026
What we collect
- Resident reports: location (the pin you set), category, optional photos, optional description, and any phone/email you choose to provide.
- Alert sign-ups: the phone number or email you opt in with for community alerts.
- Agency accounts: name, work email, and role for government users.
- Basic technical data: standard server logs needed to run and secure the service.
How we use it
To deliver reports to the correct jurisdiction, power the map and incident tools, send alerts you opted into, operate billing, and keep the service secure. Resident reporting needs no account and no login.
Who sees report data
A report is shared with the government Agency for the jurisdiction it was submitted to. Counties/states with that jurisdiction beneath them may also see it (local keeps control). We do not sell your personal information.
Text messages (SMS)
Community alerts are opt-in. Message and data rates may apply; reply STOPto unsubscribe at any time and HELPfor help. We don’t share mobile opt-in data with third parties for their own marketing.
Photos & location
Photos and the location pin you submit become part of the report record shared with the Agency. Please don’t include anything you don’t want shared with your local government.
Retention
Report and incident records are retained for the Agency’s recordkeeping and FEMA documentation needs. Agencies may request deletion of records in their jurisdiction.
Your choices
You can unsubscribe from alerts anytime (reply STOP or email us). For requests about your personal data, contact us and we’ll route it to the relevant Agency where applicable.
Children
The service isn’t directed to children and we don’t knowingly collect their data.
Contact
Questions or requests: support@pin311.com.